Read about the author Sudhindra Mokhasi, read his blog, see his tour schedule and events in your city and register for a book event. Write to the author. Read his columns in newspapers and more...
It was the last call of the day and I was well and truly stuck. When you’ve been troubleshooting technical issues with ISP customers for almost nine hours, the last thing you want is an irate abusive customer to end the day. And if the customer is drunk, heaven help you......read more>>
The Christmas Gift
Not every call is a bad call but you get so many of them that pleasant calls seem even more pleasant and get embedded in the mind as fond memories. It was the holiday season. Christmas was around ......read more>>
Outsourcing the Police Station
Having been a telemarketer for almost two years, I have heard of many a funny call, but this one beats everything. Tarun was a new hire who’d joined our team recently. Being a little slow, he was way off his target and was trying to make up by working very hard. He’d been trashed by our manager and sales coach to stop using his brains and just read the script out the minute he got someone on the phone. ......read more>>
