Looking for a job with a decent pay packet? Though you don’t have a high academic or technical qualification, you are confident that one day you will make it big. You are a go-getter, keen to learn new skills and can converse in English. If working in night shift is not a big issue for you then the job of a Customer Service Representative fits you the bill. Read more to know what a CSR does in a BPO.
Customer Service or support is about providing non – technical assistance to customers before, during and after the purchase of a product. For instance, a customer will seek the assistance of the help line as he might have been billed incorrectly on his credit card- “I have been billed incorrectly on my credit card. Could you please have a look and explain to me what went wrong?” The CSR taking the call at the other end will ask appropriate questions and follow steps outlined in the process to answer the query to the customer’s satisfaction and in some cases will also give an effective solution In simple words, the specially trained person who answers the phone and helps resolve non-technical and usage issues and answers any queries is a CSR. This position involves extensive interaction with end users, understanding their needs and concern and acting upon it. The person chosen for this position must have a strong understanding of the product, policies and procedures regarding the product and must be able to offer service to the customers in a timely, effective and polite manner over the phone or other means of communication. Customer Service Representatives are also known as Customer Service Associate and Customer Care Consultants. By providing good after sale service to a given product, a CSR plays an important role in boosting a customer’s satisfaction, create positive publicity for the product and indirectly help in increasing its sale because he is the first point of contact for the customer. A CSR represents the company as far as the customer is concerned 
|
|
|
|
|
Users' Additions to the Article |
 |
Your Additions to the Article
|
